Summary

Prerequisites

Special Requirements & Reasonable Adjustments

Minimum Age Requirement

Identification Requirements

Cancellations

Rescheduling

Substitutions / Transfers

Delegate Non-Attendance

Course Amendments

Other accepted ID

Prerequisites

Before booking, check you meet the eligibility requirements for the course. Some courses may have specific prerequisites or requirements that you need to meet to attend, e.g., CITB refresher courses. Please contact us prior to booking if you are uncertain.

A good understanding of spoken and written English will be necessary to attend and complete the course successfully.

Special Requirements & Reasonable Adjustments

On booking, it is the delegates / employer's responsibility to inform us of any special requirements a delegate may have, including language problems, reading and writing difficulties etc.

At the point of notice, we will offer help and advice on options available to the delegate to help with any special requirements.

Where delegates are attending a physical skills course e.g. First Aid or Manual Handling. The person making the booking is responsible to ensure attendees are free from any conditions which would affect their capability and aptitude to cope with the course of study. As per our policies, we welcome delegates with disabilities, but it remains the employer’s responsibility to ensure they are properly supported in their workplace.

Minimum Age Requirement

We are unable to test anyone under the age of 16 years old.

Identification Requirements

All awarding bodies require that delegates provide acceptable identification before examination can take place. Failure to produce photographic identification will result in your test being cancelled without refund.

The standard accepted forms of ID are either

• Passport showing your photograph and signature

OR

• UK driving licence showing your photograph and signature

See below* for other accepted forms of ID if you don’t have a valid passport or UK driving licence

Payments

Payment is due at the point of booking via our secure payment facility on our website using a debit / credit card.

Cancellations

Any cancellation must be made in writing (including by email)

If a delegate can no longer attend and written notification is received with more than 10 working days before the course start date, the full amount paid will be refunded.

If a delegate can no longer attend and written notification is received within 10 working days or less of the course start date, 50% of the amount paid will be refunded.

Safe Start Safety & Training reserves the right at any time to postpone or cancel any Training Course at its absolute discretion and without providing reasons.

Any Fees paid shall be refunded unless we offer, and the Client accepts an alternative date. No responsibility will be accepted for any incidental or consequential loss resulting from such a cancellation.

Rescheduling

If a delegate can no longer attend, they can rebook to a future dated course at no extra cost if they advise us in writing within 2 full working days or more before the course date. Reschedule requests with less than 2 full working days notice will not be accepted, and no refund will be given.

Substitutions / Transfers

If a delegate can no longer attend a course date, they can nominate another person to attend the same course date in their place, provided 2 full working days notice is given in writing with the replacement delegate's personal details. This will incur no charge.

Course Amendments

Occasionally, due to circumstances beyond our control, alterations to timing and/or content of courses may become necessary. We therefore reserve the right to modify the course information or course tutor without prior notice.

Other accepted ID

*If you don’t have a valid passport or UK driving licence, you can instead bring two of the following - one from list A and one from list B:

List A (choose one):

• Non-UK driving licence showing your photograph and printed name
• Passport without a signature
• Work ID card for your current permanent employer. It must show your photograph and printed name showing your photograph and printed name
• EU country ID card showing your photograph and printed name
• CITB Scheme Card showing your photograph, surname, year of study/expiry date and place of study
• Student ID card showing your photograph, first name, surname and pass hologram
• Citizen Card showing your photograph, printed name and pass hologram
• Trade Union Card showing your photograph and signature
• British Armed Forces Card if you were direct employee, which shows your photograph
• Proof of age card issued by Validate UK showing your signature and pass hologram
• Young Scots Cards showing your photograph, printed name and date of birth.

List B (choose one):

• Credit card showing your name, signature and bank logo
• Debit card showing your name, signature and bank logo
• Paper driving licence showing your name and signature
• UK travel document showing your photograph, name and signature
• Inland Revenue Card showing your photograph, name and signature
• National Insurance Card showing your name.
• HMRC letter or Job Centre Plus letter showing your National Insurance number and name
• B79 Notification of Discharge letter showing your name and signature of the prison official
• Bank statement matching the address given at the time of booking, showing your initials, surname and home address
• Building society passbook matching the address given at the time of booking, showing your initials, surname and home address
• Cheque guarantee card showing your name or initial and signature.

How you contact us

Email at enquiries@safe-start.co.uk

Or

Write to

Safe Start

Nexus House

6 Darby Close

Cheney Manor Industrial Estate

Swindon

SN2 2PN